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Newegg.com Complaint - Poor Customer Service - LG Blu Ray UH12L229
Newegg.com Complaint

Newegg.com Complaint


Poor Customer Service - LG Blu Ray UH12L229

Terrible customer service. I ordered 2 things from them. 1) a CPU heat sink, and 2) a Blu ray drive. The heat sink was missing a small pin in the hold down assembly. Their response was for me to send the entire thing back instead of sending me the part. They said they cant help it if something is missing parts. The blu ray drive that many people stated "comes with software" in their feedback section, did not come with software. Other web sites also stated that it came with software. They clearly have 2 differnt packages for this item. Their response was I should have read the description more carefully and maybe the 5 people who said it came with the software put it under the wrong product. And before newegg gives their stock response of "we apologize, contact us", I contacted you on both occasions and was told to bug off.

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eahyde says: (5 years ago)
UPDATE: Newegg customer support has contacted me and resolved the problem to my satisfaction. Hopefully their initial customer service will improve as the seem to be making an effort.

Neweggsupport says: (5 years ago)
Dear Eahyde,

We apologize for any inconvenience this issue has caused you. At this time our records indicate that one of our representatives has reached out to assist you. We look forward to resolving this issue as soon as possible. We thank you for your patience and we hope you have a great day.


Newegg Support

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