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Newegg.com Complaint - Newegg.com will not file a lost package claim with shipper
Newegg.com Complaint

Newegg.com Complaint


Newegg.com will not file a lost package claim with shipper

Newegg, Inc. is a horrible company to deal with when things go wrong. Our last order delivery status says it was delivered 5/19/12 and we never received it. UPS says the shipper has to file a lost/missing package claim but Newegg will not do this. After a BBB complaint was file Newegg responded with a direct contact that was a public image professional. This person did nothing beyond providing an explanation of the deficient shipping contracts Newegg has with various shippers that will not allow Newegg to ship a package with a signature requirement. Our account has had a couple previous packages that were either, lost, stolen or mis-delivered over the past 4 years as stated by Newegg so they will not even file a claim with the delivery company as directed by UPS. We the customer are left without the order but still have the credit card bill to pay and Newegg thinks this is acceptable. We will be sharing our experience in hopes to let others know how Newegg does not help the customer when things that are, outside of our control go wrong. Our last option is to contact our bank card in hopes they might be able to help.

Don%u2019t take my word for the horrible dealings with Newegg just Google Newegg complaints and you will be amazed the sheer number of different horror stories that exist with Newegg. Also the BBB as of this writing has in excess of 364 complaints in the last 12 months and 810 over the past 3 years about Newegg.com yet they still receive an A BBB rating, what gives?? Buy at your own risk - you have been warned!

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mgavett says: (6 years ago)
--Updated 6/15/12--
I have been contacted by Mark Gonzales who has work diligently to help resolve this issue and has us able to recommend Newegg to customers again - Thank You Mark!

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