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Newegg.com Complaint - Fraudulant customer service practices - Corel Winzip 16 Standard Pluss
Newegg.com Complaint

Newegg.com Complaint

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Fraudulant customer service practices - Corel Winzip 16 Standard Pluss


I recently ordered a piece of software from them. When I received it, I could not install it because the registration code said it was already used. I contacted a Newegg.com customer service rep who told me there was nothing they could do and it would take weeks to get this resolved through the vendor. I told them this was unsatisfactory. I then filed a dispute through Paypal who I purchased it through. (Big mistake) The next day my account was suspended. The next day I contacted a customer service rep supervisor by the name of Elaine Valequez who told me that if I dropped the dispute through Paypal that they would refund my money as soon as I RMA'ed it back to Newegg. I returned the package and Newegg.com notified me that they received it. Now - they are telling me that they will not refund my money. So - they lied to me and now I don't have the software, original registration code, or anything and they have my money. This is fraud in my book. I will never purchase anything from Newegg.com ever again. I have purchased thousands of dollars from them in the past but no longer.

Newegg.com - Good Ridance!


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Comments


digitaleagle says: (6 years ago)
 0
Why should I have to do anything further? Newegg.com has all of the information multiple times through multiple customer service interchanges. This is just a stall tactic..................Look it up Newegg!



Neweggsupport says: (6 years ago)
 0
Hello Digitaleagle,

We apologize for any inconvenience this may have caused you. We would like to look into this issue further to determine what may have caused this unfortunate situation. Please send us an email to publicimage@newegg.com and we will be more than glad to look into this further. Thank you.

Newegg Support




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