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Newegg.com Complaint - Failure to give a refund - MrFred
Newegg.com Complaint

Newegg.com Complaint

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Failure to give a refund - MrFred


Awful customer service. I purchased a computer with an extended service plan for my wife this Christmas. The computer came badly damaged, so I returned it. Since it was out of stock at the time of return they refunded my money. Sounds fair right? However they only refunded the cost of the computer; not the service contract or shipping. I assumed that this was an oversight on their part so I emailed a request to refund the remainder. I was informed that %u201Ccost is charged by the shipping carrier, so refund doesn't include the shipping%u201D who ever heard of such a thing? They expect me to pay for shipping of a non-functional product. To make matters worse they also refused to refund the $$ of the service contract. %u201CWe do apologize, but the 1 yr Recent Desktop Onsite Repair you purchased can only be returned within 30 days, not it has passed. Extended warranties are covered by a third party, Service Net, so we are unable to refund it.%u201D It is unbelievable that they did not refund this on their own, why would anyone think that I wanted a service contract on a computer that I never received?

I would never advice anyone to do business with this company!


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Comments


Neweggsupport says: (5 years ago)
 0
Dear MrFred,

We are sorry to hear about the inconvenience caused by this computer purchase. We are committed to making this right and further assisting you until this issue is fully resolved. Please send us an email to WeCare@Newegg.com and we will gladly review this order. Thank you for your time and we look forward to hearing from you. Thank you.



Neweggsupport says: (5 years ago)
 0
Hello MrFred,

We are sorry to hear about the issues this purchase of a computer has caused. We would like to further investigate this issue and fix this error immediately. Please send us an email to WeCare@Newegg.com and we will gladly assist you with this purchase. Thank you very much and we look forward to further assisting you. Have a wonderful day.




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