Newegg.com Reviews and Complaints

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Newegg.com Reviews

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  • NEWEGG.COM SELLS BROKEN GARBAGE ELECTRONICS



    NEWEGG ORDER NUMBER: 213604856 ****CONSUMER ALERT*****NEWEGG.COM SELLS BROKEN GARBAGE ELECTRONICS!***** NEWEGG.COM HAS DONE NOTHING TO EARN MY TRUST OR MY RETURN BUSINESS I purchased an Asus Desktop computer online from NewEgg.com. Then I promptly requested that they cancel the transaction and issue me a refund shortly afterwards, due to my having found a far better deal on a computer from another online vendor However, the scumbags that own/operate NewEgg decided that it would be in their best interest to ignore my request to cancel my order, choosing instead to send the desktop... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    jbestccrn's Picture   jbestccrn    0 Comments   Comments
  • Newegg Refusal To Honor Rebate



    I bought an Asus T100 that came with a 50$ rebate. My mom and her husband needed a computer/tablet so she asked me to buy one for them as well. Since they are old and not very computer savvy, they asked that I submit their rebate and they will pay me the difference. So both rebate were to be sent to my address, but I only get one rebate. Newegg did not honor their second rebate stating that the rebate is being sent to the same address. Are you kidding me! The computers were sent to different addresses (Connecticut and one to Florida). So I told them to send to my parent then and they... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    aqn104's Picture   aqn104    1 Comments   Comments
  • Newegg /shipping on Xbox 360 hard drive 500 gb



    I bought a x box 360 hard drive on Dec 11 I read all the shipping info on the website so when I recieved the tracking no. I tried several times to track because I need it by Christmas Day it kept saying this tracking no can not be found so I called Newegg and had them check on it and was told taht my order was coming from oversea's and would have the enter the US for me to track and then when it got in the United States that it would go to their company to be shipped to me and I would get it in Jan sometime I told her cancel my order as your company never said anything about this... More...
    (Delivery Services)
    tammy2470's Picture   tammy2470    1 Comments   Comments
  • Polish version of NeweGG



    Can you tell me why Newegg made Polish version, if almost all black friday deals are unavailable for Polish customers? I wont tell anything about prices, because shipping cost are horrible (some small things like music card - can be shipped for 120$!!) There are no deals better than the most expensive online shops in Poland, really! Totally pointless idea to do it like that, like they want to laugh at Polish customers. More...
    (Advertising)
    Davidvia0's Picture   Davidvia0    1 Comments   Comments
  • Newegg RMA a consistant joke.



    I bought a ASUS z97 motherboard from Newegg. After about 8 days after using it 3 sata ports failed. I reported this to Newegg who sent me an EMA label. Having seen many complaints on their website about refused RMA due to "end-user caused physical damage to the CPU socket contact pins" I carefully removed the motherboard and cpu chip then thoroughly checked both front and back of the motherboard with attention to the cpu socket pins. Long story short, guess what I receiced a refused RMA due to "end-user caused physical damage to the CPU socket contact pins". Since... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    wildfire20066's Picture   wildfire20066    1 Comments   Comments
  • You're servers are AWFUL



    I'm trying to cancel an order. the first thing that happened is that I was sent to a page saying "the server is undergoing maintenence" so my order will not be canceled. I also tried looking up customer support pages but every one for an hour came up as "401 you sent a message the server couldnt understand". and this isnt just my internet, my neighbors/friends and my brother 2 states away had the same problem. and so now I can't cancel the order my brother made on my account and looks like i'm also going to have to tell my landlords i'm going to come... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    Ryanyanann's Picture   Ryanyanann    1 Comments   Comments
  • Newegg: Defective port replicator



    HORROR STORY! My brand-new Dynadock port replicator failed within a day. Unfortunately, I had discarded the box it came in. Newegg's "Customer Service" directed me to an online troubleshooter who told me (for $38) to order another one, then send the defective on back in the box the new one came in. The new one didn't work either, so I hired an IT guy (for $100) to troubleshoot it for me. The problem was a defective cable, the one that came with the original unit. I sent the defective unit, cable and all, back in the new packaging (at UPS, for $9.67). Newegg reject the... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    TextCPR's Picture   TextCPR    0 Comments   Comments
  • Would not refund money on defective laptop.



    I purchased an Acer laptop form this company. 4 days after purchasing it, it went on sale and I requested a price match. They refused to credit my preferred account for the matching difference and issued a customer care gift card for $80. 2 weeks after purchase, I discovered the keypad was not working on any of the programs. I restored the machine and retested and it still did not work. I attached an external keyboard and that did work, so I know the keyboard of the laptop was bad. Filed an RMA and returned the unit. They received it and claimed to have tested the unit (in 1 day) and said... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
  • NEWEGG "NO WAIT REBATE" takes way too long



    On NEWEGG%u2019S website the Power Supply I purchased had/has a $30.00 mail-in Rebate. Their webpage stated that the Rebate would take 8-10 weeks to receive (an EXTREMELY LONG TIME to wait) but if you paid a $3.00 Fee, 10% of your Rebate, you would receive "the No Wait Rebate". OK, I jumped through all of their hoops, printed their forms and copied mine, cut the UPC Code out of the unit's box and attached it to the "exact" place it had to be on the form (inside of the dotted lines), printed out my receipt and attached it, cut out the "exact" mail-to... More...
    (Advertising)
    Smooth's Picture   Smooth    0 Comments   Comments
  • Newegg not replacing manufacturing defect %u2013 Newsmy P72



    This review has been resolved or replied to by this company. I bought a Newsmy P72 from Newegg/Tomtop and I realized that it did not work on battery, though the battery was full. It is a manufacturing defect. I contacted Newegg and they dragged on with automated messages saying that if it was not resolved in seven days, it will be considered satisfactorily resolved. I had to keep the seven day period alive with repeated emails. I called up the company in China and it turned out that the company and the phone number were bogus. The emails and phone conversations dragged on and now Newegg says that it can only send it to China for repair if I pay for... More...
    (Miscellaneous)
    titusgeorge's Picture   titusgeorge    1 Comments   Comments
  • Shipping wost than snail mail



    OMG i ordered a package from on saturday. It started in Tennesee and it takes 6 days to make it its way to Va. Not only can i not pick it up at a fedex location its actually being delivered by the Postal Service. This is the most frustrating thing ever i will be planning on finding a new site in the near future. Customer service also very very rude and needs to be fixed. I wil be telling my friends to find a new site to order stuff from. More...
    (Delivery Services)
    ace112081's Picture   ace112081    0 Comments   Comments
  • Newegg is a NIGHTMARE



    On April 7, 2013, I purchased an Asus Tablet for my son. I liked my son's tablet so much that on April 10th I ordered one for myself. My son's tablet works great. My tablet started to show there was something wrong with it. I started to notice waves of light when using certain programs. My son's tablet did not behave the same way. Suddenly, the waves of light became more noticeable and my colors for my icons and videos were faded out. It was obvious something was definitely wrong. I sent an email to Newegg.com and asked about returning the tablet. I quickly got an email... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    Wende's Picture   Wende    0 Comments   Comments
  • Draging their feet on order not receive



    "I order a part from Newegg on 5/9/2013, the order did not come? this is the first time this has happen. Call newegg they said it would take 5 day if they did decide to replace this 112.00 order, called 5 days later now it is still 5 more days, but if I order a new one they will give me a 20.00 credit for overnight?, But guess what it will take 5 days for that credit too. The burn is I have spend over 3000.00 this year with them and over 10.000.00 in the last three years, now that one order is missing they could care less, I'm just SOL till, if or when they can get around to it.... More...
    (Delivery Services)
  • Extremely Slow When Refunding Customers



    I placed an order in the middle of April only to find out in the beginning of May the items are our of stock (1st Strike). Things happen I understand but I had already submitted a check for payment. I call them the verify that my payment would refunded, the representative said it would arrive in 7-10 business days. 10 business days pass, I call them again. The rep then says you should get it by Friday(5/17). Guess what, Friday came without a check. So I call and speak with a rep by the name of Mercedes and then to a Supervisor named Lan. Lan explains that the refund was processed on the... More...
    (Online Shopping - Sponsored by AMAZON.COM)
  • REFUSE TO REFUND a "NEW" DEFECTIVE ITEM



    Do not buy this laptop or any other laptop from newegg. I recently purchased this laptop from Newegg, and received it a couple of days later. The problem is this laptop burnt out on the first game i played on it. It deleted partitions and completely screwed up computer. I tried to just purchase a new windows 8 because i didnt want to go thru the problems of returning it and having to wait a long time. Long story short the computer was completely defective and NEWEGG refuses to refund me and now i am stuck with this piece of junk that i have to file a dispute with my credit card company to... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    matthome11's Picture   matthome11    0 Comments   Comments
  • Failure to give a refund



    Awful customer service. I purchased a computer with an extended service plan for my wife this Christmas. The computer came badly damaged, so I returned it. Since it was out of stock at the time of return they refunded my money. Sounds fair right? However they only refunded the cost of the computer; not the service contract or shipping. I assumed that this was an oversight on their part so I emailed a request to refund the remainder. I was informed that %u201Ccost is charged by the shipping carrier, so refund doesn't include the shipping%u201D who ever heard of such a thing? They expect... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    MrFred's Picture   MrFred    3 Comments   Comments
  • Poor Customer Service



    Terrible customer service. I ordered 2 things from them. 1) a CPU heat sink, and 2) a Blu ray drive. The heat sink was missing a small pin in the hold down assembly. Their response was for me to send the entire thing back instead of sending me the part. They said they cant help it if something is missing parts. The blu ray drive that many people stated "comes with software" in their feedback section, did not come with software. Other web sites also stated that it came with software. They clearly have 2 differnt packages for this item. Their response was I should have read the... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    eahyde's Picture   eahyde    2 Comments   Comments
  • Horrible Customer Service



    This review has been resolved or replied to by this company. Newegg customer service is horrible. They don't honor customer's 30 day return warranty. I received the MB, and it wasn't recognizing 16GB of memory. I need a quick turnaround and Newegg website recommended that I purchase a New item, and get an RMA for the existing item. I did that, and received the replacement product within 2 days. I shipped the original back to them and they told me they couldn't return the item because it was damage. I called and told them the damage could have been from manufacturer and I shouldn't have to pay for it. They wouldn't listen... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    katrix1982's Picture   katrix1982    1 Comments   Comments
  • Fraudulant customer service practices



    I recently ordered a piece of software from them. When I received it, I could not install it because the registration code said it was already used. I contacted a Newegg.com customer service rep who told me there was nothing they could do and it would take weeks to get this resolved through the vendor. I told them this was unsatisfactory. I then filed a dispute through Paypal who I purchased it through. (Big mistake) The next day my account was suspended. The next day I contacted a customer service rep supervisor by the name of Elaine Valequez who told me that if I dropped the... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    digitaleagle's Picture   digitaleagle    2 Comments   Comments
  • ram was sent wrong order, bad customer service



    I had ordered a product from NEWEGG and when i recieved it it was the wrong one when i wrote customer service i got a reply saying that it was my fault not theirs. what kind of customer service blames the customer i order on and get the wrong one I know for a fact that i did order the right product and I do not appreciate being told I am stupid was not said in those words but it is how the customer service made me feel, they then told me that I have to ship it back so i did thinking they would give the $10 back i spent sending the product back. customer service said no we don't do that... More...
    (Miscellaneous)
    reble84's Picture   reble84    0 Comments   Comments
  • Market Place (Third Party Seller)



    REALLY BAD CUSTOMER SERVICE. I purchased an item from their Market Place (Third Party Seller) Incorrect item was sent. I called Newegg and they said just refuse the packages and once the shipper get the item back i will be issued a refund. Well i did that and 10 days after shipper received the item back still no refund. So I called Newegg back and they said just file a paypal dispute then to receive refund. I did and promptly got a refund. But now Month later I find out they have suspended my account because of the dispute and will not release my account until I revers the dispute. YOU... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    almulder's Picture   almulder    0 Comments   Comments
  • bad customer service



    I placed the order 2 items : Samsung WEP490 Bluetooth Headset w/ Stand & Case & Car/Travel Charger AND Team 8GB Micro SDHC Flash Card for $24.99 with 3 days free shipping, but I placed the order with 2 days free shipping with Shoprunner.com. The next day, I received the email from newegg.com saying that We regret to inform you that your order could not be completed. Though our website may have reflected in-stock status, 1 or more items in your order were not in stock at the actual time your order was to be charged. But in few days later, the first item which Samsung WEP490 bundles... More...
    (Miscellaneous)
    john811's Picture   john811    0 Comments   Comments
  • defective phone not replaced



    I bought a nokia windows phone from New Egg and the second day I had it, the phone fell out of the backing while I was scrolling upwards on the screen standing on my driveway. The backing was still in my hand as the phone flew forward and fell cracking the top left screen. After inspecting why this happened I noticed the two plastic catch pegs at the top of the backing were malformed and were not working. I called new egg and the guy said NO PROBLEM. I returned the phone in all of its original packing and with the original return slip just as instructed. This man had been told the phone was... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    yvonneb's Picture   yvonneb    0 Comments   Comments
  • Customer Service



    Some of the worst customer service I have received, period. I had to wait on the phone for 30 minutes before talking to a person. I ordered a laptop drive and an external case, I needed to get it by Friday. I ordered it on Wednesday at 7pm. When I ordered, my UPS tracking number said it would be delivered on Friday by the end of the day. Suddenly it changed, to 3 days later or "1 Business day." I can't stand that term, "Business day" I run my own business, and it calls for 7 days a week of customer service. I called NewEgg to see if there was anything they... More...
    (Delivery Services)
    Jamin's Picture   Jamin    0 Comments   Comments
  • Poor Service on Return of Defective Merchandise



    I bought a refurbished Lenova laptop on November 6, recieved the unit November 9 to find out that half the screen did not work. Called Newegg.com and recieved a RMA number witha prepaid shipping label. Shipped the unit out on November 10, they recieved the unit in thier warehouse on November 17. Today is November 21, I called to check teh status since according to thier email the package had not been opened yet. I was informed that I could expect 7-10 days to process a return and decide if it would be repaired or replaced. What poor service, they already sent me a defective merchandise... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    CHADHESS's Picture   CHADHESS    0 Comments   Comments
  • bought memory



    have computer used by man husband used it like a typewriter, almost notheing on hard drive. came with only 256mg. Thought I would give it to My son. Ordered 2gs Memory from Newegg. I gave her company dell. and Model NUmber. when Memory came I was sick. When I was better I installed Memory. right after installing computer litle light came on and computer started beeping I looked on Dell sight and the beeps said Memory not properly Identified or used to be selected. I did not know what to do. I took new memory out and put old memory back in. Still would not do anything. Took it to a... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    Marcal's Picture   Marcal    1 Comments   Comments
  • Just down right pathetic



    My little sister just had her first baby and I wanted to send her a gift. I ordered her a Blue Ray player and a movie from Newegg on 9/27. On 9/28 I received shipping confirmation on the movie and on 9/30 (3 days later!) I received an email stating "having difficulties processing your order" for the player. I called to find out that my bank was fine with the payment but that Newegg wouldn't ship it to the different address. In order for me to have it shipped there I would have to call my bank and have her address put on my account. Or my other option was to have it shipped to... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    wetpaperbag's Picture   wetpaperbag    0 Comments   Comments
  • Very Disappointaed with Newegg



    I tried to buy a Xoom tablet from Newegg. I signed up for the preferred customer plan so that I could pay my account off in 12 months or less. First I was accepted, then I was declined, then I was accepted.....bottom line, despite the fact that I have an excellent credit rating, Newegg wanted me to buy with a credit card, rather than buy on their credit. So forget about applying for a Newegg Customer Preferred Account. Even though they say you've been approved (for $4000 line of credit in my case), apparently it means absolutely nothing. Newegg may have good prices, but if you... More...
    (Computers, Software, Hardware - Sponsored by APPLE)
    ih8newegg's Picture   ih8newegg    5 Comments   Comments
  • DON'T BUY NEW EGG GIFT CARDS



    I purchased online gift card from New Egg on 11/6/2009; the recipient never received email from New Egg containing gift card. I contacted New Egg customer service and they said they would resend the card to me and the recipient; neither of us received the card. I contacted the customer service department three more times and was told the card would be resent to both parties each time, but again, neither of us received the card. On 11/30/2009, I asked that the gift card be canceled and the money refunded and I was told it would be refunded within 48 hours. I called again on... More...
    (Featured Editor)
    skookumchuck's Picture   skookumchuck    0 Comments   Comments
  • Hoax on sale items on Black Friday



    Newegg advertised the sale of a 6 cell netbook at 0300 am PST for $199.99. At 0242 PST I received their Email Sale Blaster for the sale starting at 0300 PST but this item was not listed on there, but I decided to look anyway (my Newegg webwindow was already open at 0242 PST because I did not want to miss it (I really wanted this deal so I selected to stay home rather then go to Walmart for another item I was interested in). Wish I hadn't because the 6 cell netbook never came on! I flipped back and forth between the webpages (regular pages, Black Friday sales pages, I tried... More...
    (Featured Editor)
  • hoax on sale items-be very aware!



    Before Black Friday it was advertised that a 6 cell netbook was to be listed for $199.99 (Acer one) at 03.00 am PST. I received an email from Newegg at 02.42 PST for deals starting at 03.00 hours. There was no netbook listed but I decided to keep checking for it anyway so I kept my Newegg screen open, flipped back and forth on pages to see if it came on, but I never saw it. I quit checking at 05.00 hours. It never came on. When I returned to my PC, I noticed a listing for it but ofcourse it said sold out. I strongly suspect Newegg used a non-existing teaser to draw in people. I called... More...
    (Featured Editor)
    elsa9697's Picture   elsa9697    1 Comments   Comments
  • Lost Shopper!



    This company is extremely UNPROFESSIONAL! I placed an order with them on 7/13 to pay by check as we are a governmental agency and use a P.O. process. On 7/25 they sent me an email stating they hadn't received our payment and will be voiding our order because it didn't arrive within their 30 day time frame even though it had only been 12 days. On 7/28 I received an email stating they received our payment but it had not been verified, not that it had bounced. I contacted Customer Service and received NO HELP but was asked to send a copy of the cleared check. I asked if our check... More...
    (Featured Editor)
    wpclerk's Picture   wpclerk    0 Comments   Comments
  • Customer Service - What a JOKE



    I order an LCD TV from NewEgg and submitted the order. Two hours later I wanted to add the extended warranty. Contacted customer service to add the service. I was told it could not be added so I told them to cancel the order and I would re-submit. Was told they couldn't do that because the item had shipped and they could provide the tracking number. I laughed and told them they may have a tracking number but it wasn't shipped. Was put on hold a few minutes and was told I would have to refuse shipment on the order. Now that was dumb. They are going to ship something they know will... More...
    (Featured Editor)
    brodiegso's Picture   brodiegso    1 Comments   Comments
  • Combo deals



    I recently purchased a digital camera and on the web site there was a combo gift offer. I clicked on it and it showed up on my cart on the computer screen. When I received the product the combo items did not come with it. contacted newegg and they said "sorry, the combo deal ran out the day prior to you placing our order." My question: then why was it in my shopping cart and why was it even offered on the site if it was no longer a valid deal. Very deceptive. This was my first and LAST purchase from newegg. Still trying to get it resolved. More...
    (Featured Editor)
  • dissapointed



    I recently purchased a digital camera and on the web site there was a combo gift offer. I clicked on it and it showed up on my cart on the computer screen. When I received the product the combo items did not come with it. contacted newegg and they said "sorry, the combo deal ran out the day prior to you placing our order." My question: then why was it in my shopping cart and why was it even offered on the site if it was no longer a valid deal. Very deceptive. This was my first and LAST purchase from newegg. Still trying to get it resolved. More...
    (Featured Editor)
    jesmith351's Picture   jesmith351    0 Comments   Comments
  • Best for electronics



    This is a great site. They had a record holiday season this year and it's amazing how much they've grown over the years. I have been a long time customer and think they do a great job. I have been a long time customer since the beginning. I purchase IT for work and purchase between Tiger, CDW, and many more. I purchase about $40K of IT equipment every 6 months, so I have had numerous experiences with retailers across the board. Over the yeras, I've gravitated towards NewEgg, just becuase of their great prices, selection, and speed of delivery. What more is there... More...
    (Featured Editor)
    ganninia's Picture   ganninia    0 Comments   Comments

Newegg.com Reviews By Product

 

Newegg.com Comments


StopHomeDepotAbuse says: (4 years ago)
 0
rogerrabbit may be an newegg employee, the new newegg is a lot more different than the old newegg just like the new batman is more dark and sinister than the old batman.



jus81spe87 says: (4 years ago)
 0
I placed an order over one month ago it has already been paid for the seller was babyhaven they took my money and did not send my order I cant get a number to call newegg this place sucks never ever order anything from them so now I am out of my money and my order I think I will call the better business bureau



rogerwabbit says: (6 years ago)
 -1
I've dealt with NewEgg for quite a few years and all I have for them is praise. Can't claim that I've been tickled pink with EVERY purchase, but NewEgg doesn't manufacture the goods, just resells it. I personally pay a lot of attention to how products are reviewed by previous customers.

NewEgg does their job efficiently with minimum fuss. Products show up on time or early, prices are always the lowest or close to it. I've placed and received hundreds of orders with them. Most of the complaints I've seen on this board are from people who have "out of the ordinary" dealings with NewEgg. Either someone disappointed about a sold out Black Friday special or suspect NewEgg of identity theft. One person was even upset over a customer's review of a product. Get a life people!

If what you want to do is buy a product at a good price and have it shipped to you quickly then use a (good) credit or debit card, place the order online and presto it shows up at your door faster than you thought it would.



tommy455 says: (7 years ago)
 0
DO NOT USE THIS SITE!!!!!! Newegg is a clearing house for credit card fraud! Be aware!!!




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